Regulations of Internal Regime and Autoevaluation RD 13/2020

In accordance with Article 25 of Decree 13/2020, of May 18, the establishment has the following Internal Regulations that will be mandatory for customers of the establishment.

Article 25 of Decree 13/2020 provides:

1. The hotel establishments must have an internal regulation in which mandatory rules will be established for users during their stay, without being able to contravene the provisions of Law 13/2011, of December 23, or in this Chapter.
2. The internal regulations will always be available to users and will be displayed, at least, in Spanish and English, in a visible and easily accessible place in the establishment. These regulations must be published on the establishment’s own website, if there is one.

The operating companies of the hotel establishments may seek the assistance of the Security Forces and Bodies to evict from them those who fail to comply with the internal regulations, fail tocomply with the usual rules of social coexistence or intend to access or remain in them for a purpose different from the normal use of the service, in accordance with the provisions of article 36.4 of Law 13/2011, of December 23.

REGULATIONS OF INTERNAL REGIME

1. It is compulsory for all the guests to present their identity card at the moment of being admitted in the establishment.

2. Before the admission, guests have to sign a registration card. In this paper, it is stated the name of the establishment, its category, and its registration number. It is also stated the number or identification of the accommodation unit, number of people who are going to occupy it, services contracted (breakfast, half-board or full- board ), arrival and departure dates and the daily rate. The registration card will be kept by the establishment.
3. After signing the registration card, guests will be given a key card. In some establishments, the key card is used as identification for the provision of the services that have been contracted, and it is indispensable to present it in order to make use of them.

4. It will be forbidden the access and stay in the establishment for the following reasons:
   1. For lack of capacity of lodging.
   2. For adopting a behaviour that could produce danger or inconveniences to other people or users, or that prevent the normal development of the activity, and rest of other clients.

The holders of the tourist establishments can obtain the help of the agents of the authority to carry away the users who break the regulation of use of interior regime or who try to enter or to remain in the establishment with a purpose different from the normal use of the service.

5. Obligations of the users of tourist servicesThe owners of the establishments could prevent access and stay of the users that breach or have breached with anteriority any of the follow duties (art. 36.3 & Tourism Law 13/2011).

• Observe the rules of coexistence and hygiene dictated for the proper use of tourist establishments
• Respect the internal regulations of tourist establishments, as long as they are not contrary to the law.
• Respect the agreed date of departure from the establishment leaving free the occupied unit
• Pay the contracted services at the time the invoice is presented or within the agreed period, without the fact of filing a claim implying the exemption of payment.

• Respect establishments, installations and equipment of the tourist companies.
• Respect the environmental enviroment of the historic- cultural heritage and the tourist resources of Andalusia.
• For lack of capacity of lodging.
• For adopting a behaviour that could produce danger or inconveniences to other people or users, or that prevent the normal development of the activity, and rest of other clients.

6. The establishment will be able to ask for a previous guarantee of payment by any of these means: credit card, transference, etc. This guarantee will cover both all the services contracted by the reservation and the extracharges.

The conditions of return or expenses will be indicated in each reservation.

7. The stay begins at 12:00 on arrival day and finishes at 12:00 on departure day. In high season, the availability of the units of accommodation can be delayed for 3 hours at the most.

Without previous agreement, no extension for the check out time will be admitted. If there is an agreement, the guest willpay for the whole day.

8. It is not allowed the stay of two people in those double roomsthat have been contracted as single rooms. In that case, guests will have to pay the normal rate for double rooms.
9. The Hotel has free saves at the reception office where they will be given a receipt. Otherwise, the Management can not accept responsibility.
10. The Schedule of Reception will be of 24h. After 12 p.m.. the guest must ring the bell or indicate before going out the time of returning to the hotel. For safety reasons, in no case keys of the general entries will be delivered to the guests. All this without prejudice of the right established to the users in the article 8 of the Decree 47/2004, of February the 10th. (The attention to the client in this service will be during 24 hours).
11. Rooms will be cleaned from 08:30 to 14:30. Please, use the towels of the room only for personal hygiene. If you wish not to be disturbed, please contact reception desk.

12. Animals are not allowed in the establishment without a specific authorization, with the exception of guide dogs, in accordance with the Law 5/1998, of 23^rd of November, relating to the use of guide dogs by people with visual dysfunction in Andalusia.

13. For those services offered both to clients and to the general public, the access and/or stay will be restricted in the following cases:

1. When the maximum capacity has been completed with the users who are in the establishment or building.

2. When the closing hour of the establishment has been surpassed.

3. When the user has not the minimum age to enter the establishment, according to the current legislation.

4. When it is necessary to pay for a ticket in order to enter into the establishment, and the user has not paidfor it.

5. When the users show a violent attitude, specially, whenthey behave in an aggressive way or they cause arguments, originate situations of danger or annoyances to other users.

6. When the users do not have the minimum conditions of hygiene.

7. When the users carry weapons and objects susceptible to be used as weapons, unless they are members of the police, armed forces or security forces, or they are escorts for privates companies, and they enter theestablishment in the course of their duties; in accordance with the current and specific legislation
8. When the users consume drugs, narcotic or psychotropic substances, or they show symptoms of having consumed them, and those that show an evident behavior of being drunk. Also it will be a cause of expulsion to cause flaws to the facilities, scandal or rowdiness, especially if other users are disturbed.

14. It is forbidden to smoke in this establishment, with the exception of the main courtyard.
15. It will not be admitted the introduction into the rooms of objects different from normal furniture of a tourist. Likewise, neither will be admitted the introduction into the rooms of electrical or gas devices, with the only exception of those for personal hygiene as razors, hair dryers, etc.
16. It is forbidden to use towels and other articles of the room for outside from hotel use.

17. In all these cases, the hotel establishment may resort to the assistance of the Agents of the competent Police Authority.

18. Nevertheless, in the above mentioned cases, the clients will have to pay all the bills that have been generated until the moment of the prohibition of access or stay in theestablishment.

BREAKFAST

1. Breakfast service hours are from 7:30 to 10:30

2. Is not allowed to take food away food from the buffet .
3. The consumption of drinks and food is prohibited in the patio and hall during breakfast, if these have not been purchased at the Hotel.

INFORMATION OF SUPPLEMENTARY SERVICES PROVIDED BY THIRD PARTIES

You can get information at the reception about excursions, services and experiences provided by companies outside thehotel operator.

This establishment is not responsible for the services provided by companies outside the hotel operator.

All the facilities and services offered by the hotel complywith the security measures stipulated for this purpose, guarenteeing and promoting your safety.

INFORMATION AND DOUBTS

For any kind of doubts or questions relating to the functioning of the hotel you may go directly to our reception staff, that will attend you and in case of necessity will put you in touch with the authorised person to answer your doubt or question, being the General manager the ultimately responsible of the Hotel

ADVICE AND SUGGESTIONS

• Watch and control your luggage. Please, do not leave itunattended.

• Keep the door closed when you should be in your room. Close the door every time you leave, and try to open it in order to make sure that it is correctly closed, even though your absence should befor a short time only.

• Protect the key of your room. Do not leave it on the counter of reception, always give it back to the receptionist when you leave the establishment. Do never show your key in public places.

• If you forget or lose your key, only the reception personnel is authorized to facilitate you a new key to open your room.

• Safety regulations prohibit the use of candles. Likewise, you must be very careful when using an iron or any other electrical device that may cause a fire.

• Please do not feel bothered if you are asked to identify yourself at reception. It is for your security.

• When you establish social relations with unknown people, do not reveal the name of the establishment or the number of your room.
• Never allow the maintenance personnel to enter your room without having required it or without having been authorized by the Management of the establishment.

• Never allow people to enter your room with deliveries that have not been asked for.

• Never discuss specific plans of future excursions, etc., in public or with strangers.

• We do the rooms daily. If you wish not to be disturbed , please call reception desk.

• If you discover some type of deterioration, damage or anomaly, please, inform the reception personnel of it.

• The electrical system of your room is of 220 Volts.

• Respect the room area during the night and the siesta time, and in general, avoid making noise unnecessarily.

• Please, use the facilities suitably, respecting the furniture andthe gardens of the establishment.

• Please, respect the schedules of all the facilities and servicesof the establishment.

• We thank you for your participation in case that during your stay in the establishment, there were some disaster or evacuation practices.

• Please do not leave the lights or air conditioning on during your absence, the environment will thank you.

• The Hotel maintains a commitment to SUSTAINABILITY through measures to reduce emissions, energy savings, recycling and responsible consumption. Please collaborate

The personal data of distinguished customers will be processed for the purposes of booking, provision and collection of hotel services and in the case of having their express consent, sending information about offers and services of the hotel. You may exercise your rights of access, rectification, deletion (oblivion),data portability, limitation and opposition to its treatment, by simply requesting it by any means to the hotel establishment in accordance with the Regulation (EU) 2016/679 (RGDP) and the organic law (SP) 3/2018 (OLPPD)

Autoevaluación Decreto 13/2020